FAQ

Frequently asked questions

What are the helmets made of?


The helmets are made of shock-resistant ABS Plastic, with EPS shock absorber, and padded inner lining.




Where is the helmet made?


VRM helmets are made in Thailand, and manufactured in accordance with ISO compliance and TIS rating.




Are your helmets safe?


All our helmets are TIS rated, and pass stringest safety tests, are approved by the Bureau of Philippine Standards and have ICC stickers




What is a rating?


It pertains to the helmet’s safety rating.




Do your helmets have ICC stickers?


Yes, all our helmets have DTI conformity and ICC stickers.




Are all your helmets vintage?


No, we are now releasing our modern design line




What are the freebies when I buy a VRM helmet?


It depends on our promo. Currently, for every VRM half face you buy, you get a free peak visor and face scarf.




What is your return policy?


We have a 7-day, return policy, on condition that the item was not damaged due to usage.
If the issue is a factory defect, we will shoulder shipping for return and replacement.
If the issue is size and we asked for confirmation, shipping will be for client’s account.

In case we cannot provide a replacement, we can provide refund.
If the item was purchased through our dealer, please return to the dealer for processing.




Where is your store located?


We have stores at 2nd Floor Bldg. A, Tiendesitas C5 Pasig and Market Liberty 2, 2nd Floor Evia Lifestyle Mall, Daang Hari, Las Pinas We are opening stores soon at the following locations: Vista Mall Malolos, Bulacan Vista Mall Dasmarinas Cavite Nomo Lifestyle Mall Molino




What is your mode of payment?


You may pay online via credit card or Paypal. You may also settle offlibe via BDO bank deposit. We ask for deposit prior to shipping. However, if you prefer COD, you may contact our Lazada/ Shoppee resellers. Please search Vintage Rider Manila




How to manually purchase if not via Online Shop?


We will send you our order form
Please fill up our record:
ORDER FORM
*Name:
*Shipping Address:
*Phone #
*Mode of payment:
*Orders
BDO account no. 000438032381
Account name: VRM 1976 Motorcycle Parts and Accessories BDO Metropolitan Ave.




What are the shipping fees?


You can opt for store pick up. Otherwise, we charge a minimal fee depending on the region and size of the item.




How and when do you ship the products?


For Metro Manila orders, we use Grab or Lalamoves for same day delivery. For outside Metro Manila, we use LBC. Upon confirmation of payment, we try to ship within the day.




How long is delivery?


For Metro Manila orders, we use Grab or Lalamoves for same day delivery. For outside Metro Manila, we use LBC, which is usually overnight delivery, but it depends on the carrier.




What do I do if delivery does not arrive, or takes too long?


First, check with the courier using the tracking number. You may also call us.




How can I become a dealer?


Please message us for dealer application, minimum quantity and discounts.